FAQS

-Placing An Order-

You can place your rental order on our website, by email, or by texting or calling us.

-Viewing Pricing Online-

All of our pricing can be viewed online by creating an account log in.

-Price Quote vs. Confirmed Reservation-

Rental requests will start off as price quotes. Price quotes do not hold or secure items. We can edit the quote as many times as needed until we get it the way you like it. A 50% deposit is required to secure and reserve items, and the remaining balance is due two weeks before the delivery date. If price quotes are not converted to a reservation prior to the delivery date, please expect a Same Day Delivery charge as products in price quote status are not pulled or routed until they become a reservation.

-Guest Counts-

The sooner you can confirm the number of guests the better. We accept changes up until the day before delivery. Any rental additions requested on the delivery date may be available for a Same Day Delivery charge. Please see the cancellation policy below for order reductions.

-Minimum Order-

There are no minimum orders as no event is too small or too large. We will deliver 1 chair or 10,000 chairs. Please see the quantities paragraph for rack and pack sizes.

-Quantities-

All glassware is rented in full racks. The size of the glass determines the number of glasses per rack. Glasses are racked in quantities of 12, 16, 20, 25, 30, 36 or 49. Racking ensures accurate counts in and out of the facility and also keeps the product in sanitized condition. All dinnerware, flatware, and napkins are rented in plastic wrapped packs of 10’s. All chargers are wrapped in packs of 5’s.

-Extended Rental Rates-

The equipment is available for use for a 72 hour (1 to 3 event day) period at no additional cost. We have a tiered structure for extended rental rates based on event days: 4 to 7 days is a 1.5 rental rate; 8 to 14 days is a 2.0 rental rate; 15 to 21 days is a 2.5 rental rate; and 22 to 30 days is a 3.0 rental rate.

-Standard Delivery and Pick Up-

Dock to dock, or dock to the garage, between 9:00am - 4:00pm Monday through Friday on open business days. This means our drivers will arrive anytime in that time range. Please call our sales team in advance if you want to add a priority routing service. Afterhours delivery or pickup of equipment target times are listed in the delivery & pickup instructions, which you can find here:

Event Source Delivery and Labor Service Options

Panache Events Delivery and Labor Service Options

The time designates the arrival of staff to the job site and does not guarantee any completion time. Please call us if you have additional restrictions for completion times. 

-Labor Service Options-

We offer labor services for set up and breakdown of tables, chairs, and linen. We require a drawing or diagram layout of how you want the items placed by our drivers in advance to ensure a smooth and efficient delivery. All furniture, backdrop, staging, and dance floors include complimentary labor! You can view our labor services here:

Event Source Delivery and Labor Service Options

Panache Events Delivery and Labor Service Options

 

-How The Rentals Arrive to You-

Tables and chairs arrive stacked. If you ordered Chiavari chairs, the pads will be in a separate protected box.  Dinnerware, flatware, and napkins arrive in purple crates in plastic wraps of 10’s. Chargers also arrive in purple crates, plastic-wrapped in 5’s. Glassware arrives in plastic-wrapped glass racks, and the racks will be stacked with the label of the glass style on the outer edge. Our linens arrive clean, pressed, and folded on a hanger with a size tag, and plastic-wrapped; very similar to dry cleaning. All cooking equipment arrives clean and ready to use with a product instruction sheet.

-Getting the Rentals Ready for Pick Up-

Items should be at the agreed-upon pickup location restacked in the same fashion they were dropped off in. Simply scrape off food and stack the dirty plates back in the crates, and empty out excess liquid from glassware and restack back in the racks. Soiled linen and napkins can be placed in our purple bags, and if equipment arrives in a gray tote for transport, item must go back in our tote for pickup.

-After-Hours Hot Line-

If you have a rental emergency outside of our standard business hours of 9:00am - 4:00pm Monday through Friday, please call our hot line number at Event Source: 877.901.0000 Panache Events: 800.307.2789 and select option 2 to leave your important rental message. One of our team members will follow up with you.

-Cancellation Policy-

You may cancel reservation orders that do not contain any specialty procured products up until seven (7) days prior to the delivery date for a full refund. Reservation contracts containing specialty procured products may still be canceled however, the rental fees associated with the specialty items are non-refundable. Cancellations or rental order reductions made within four to six (4-6) days prior to the delivery date will receive a 75% refund. Cancellations or rental order reductions made within one to three (1-3) days prior to the delivery date will receive a 50% refund. There is no refund for orders that cancel or reduce on the same day as the delivery date. 

-Damage Waiver-

We offer this service to cover equipment that is accidentally damaged during the rental period. The waiver is calculated at 12% of the rental items and is non-refundable. It does not cover loss or theft of items. Please see our Rental Terms for the full description of the damage waiver. If you opt-out of the damage waiver, you will be responsible for replacement costs.


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